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Assertive Communication for Women
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, become confident and communicate effectively with people at all levels in your organisation.
2 days
Overview
Communication is the cornerstone of establishing credibility within an organisation. By embracing clear, authentic self-expression and active listening, effective negotiations become attainable and workplace stress is significantly reduced. The Assertive Communication for Women course improves open and assertive communication, fostering a harmonious and productive organisational environment.
Who will benefit
Women who want to develop their self-confidence and communicate more effectively and assertively with work colleagues at all levels. This assertive communication training also provides value in both client interactions and personal relationships.
Content
- Differences between assertion, aggression and non-assertion behaviour
- Development and maintenance of self-confidence
- Learning how to handle constructive criticism and complaints
- Evaluate the appropriateness of time, place and situations when dealing with conflict
- Learning how to say "no" when suitable
- Expressing positive and negative feelings
- Rights and responsibilities
- Using congruent body language
- Learning to speak assertively in difficult situations.
Learning Outcomes
You will learn to:
- Distinguish between assertive, non-assertive and aggressive behaviour
- Be more confident when expressing your personal views
- Express positive and negative feelings easily through verbal and non-verbal communication
- Develop confidence in handling constructive criticism and complaints
- Master the art of navigating challenging conversations with assertive communication strategies
- Cope with difficult people and situations more effectively.
What past course attendees say:
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