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Building Client Relationships
Developing healthy relationships with clients and stakeholders is fundamental to running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.
2 Days
Overview
You'll discover ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.
The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise Return on Relationship (ROR).
You will explore ways to be proactive in your relationships by engaging in authentic interactions that are seen as valuable to the client. This will involve interpersonal skills as well as gaining a deeper understanding of the needs of clients. These genuine, high integrity relationships provide the maximum potential to generate sales from clients or positive interactions with key stakeholders.
Who will benefit
Account managers, client relationship/liaison managers, sales executives/representatives and technical people who support the sales process in a client-facing role.
Content
- Defining client relationships
- Benefits of developing strong client relationships
- Communication and relationship building
- Exploring client and stakeholder social preferences and your versatility
- Planning to build relationships via mapping and prioritising
- Developing client loyalty
- Using social media and CRM (Customer Relationship Management) tools
- Identifying and improving your NQ (Network Quotient) through self-assessment
- Valuing and acting on client criticism and feedback
- Measuring client satisfaction.
Learning Outcomes
Participants should be able to:
- Initiate interpersonal communication with clients
- Establish client relationship management strategies
- Maintain and improve ongoing relationships with clients
- Build and maintain networks.
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