(08) 9383 8000
Negotiation Skills
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.
2 Days
Overview
The negotiation skills course focuses on the skills you need for achieving positive results during a negotiation. You will develop the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.
Whether you're negotiating deals, resolving conflicts, or simply looking to improve your communication skills, this negotiating course will help you excel in achieving win-win outcomes.
Who will benefit
Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
- Introduction to negotiation styles
- Recognising and adapting to different negotiation styles
- Navigating the five negotiation phases
- Preparation
- Opening
- Exploring interests and options
- Closing
- Implementation and possible review
- Developing a negotiation strategy
- Refining negotiation skills through hands-on practical sessions.
Learning Outcomes
You will learn to:
- Develop a comprehensive negotiation planning process
- Manage the negotiation process through the five negotiation phases
- Analyse negotiation tactics
- Select and apply the most appropriate negotiation tactics for the situation
- Practice negotiation techniques to develop and refine your skills
- Gain confidence in handling complex negotiation situations
- Evaluate and improve the negotiation process
- Maintaining a positive relationship post-negotiation.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany.
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.
Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.
How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.