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169: Effective Communication
Program Overview
Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. The focus is on you and what you will do to keep in touch with those important people around you.
This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.
Designed for
Those seeking to improve their personal communication skills.
Content
• Understanding the communication process
• Identifying communication styles
• Deal with and overcome communication barriers
• Demonstrating empathy
• Active listening and effective questioning skills
• Giving and receiving feedback
• Introduction to assertiveness.
Learning Outcomes
As a result of attending this program, participants should be able to:
• Develop active listening techniques to enhance understanding and show empathy
• Develop behaviours to enhance working relationships and manage your business network
• Identify and develop your personal communication style
• Give and receive appropriate feedback
• Use effective communication techniques to deal with difficult situations
• Identify barriers to effective communication.
Nationally Recognised
No
Residential
No
Miscellaneous Information
You may also be interested in the following programs:
Assertive Communication
Improving Your Interpersonal Relationships at Work
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates