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128: Assertive Communication
Program Overview
Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across. By expressing a view in an assertive, rather than aggressive or submissive manner, the receiver is more likely to be receptive and open to the issues being expressed.
Designed for
Anyone who wants to develop their self confidence and communicate effectively and assertively with work colleagues at all levels as well as with clients and the public.
Content
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Differences between assertion, aggression and non-assertion
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Rights and responsibilities
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Characteristics of assertive communication
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Developing self confidence
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Matching the verbal and non-verbal messages
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Responding and reacting to the views of others
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Dealing with difficult people
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Dealing with difficult situations
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Adapting to the needs and styles of others.
Learning Outcomes
As a result of attending this program, participants should be able to:
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Distinguish between assertive, aggressive and submissive behaviour
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Recognise their own strengths and weaknesses when communicating with others
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Select from a range of strategies for dealing with other people
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Be more confident when expressing their views to others
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Cope with difficult people and difficult situations more effectively.
Nationally Recognised
No
Residential
No
Miscellaneous Information
You may also be interested in the following programs:
Assertive Communication for Women
Conflict Resolution
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates