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124: Conflict Resolution
Program Overview
This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.
Designed for
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or human resource managers.
Content
• What is conflict?
• Strategies for managing conflict
• Personal styles of conflict management
• Active listening and questioning techniques
• Negotiating
• Assertiveness techniques
• Building solutions to conflict situations.
Learning Outcomes
As a result of attending this program, participants should be able to:
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Identify and appropriately respond to personal values, points of view and conflict management styles
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Analyse the needs of each party to resolve conflict in a flexible manner
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Use positive influence techniques to negotiate for a ‘win-win’ situation.
Nationally Recognised
No
Residential
No
Miscellaneous Information
You may also be interested in the following programs:
Assertive Communication
Having Difficult Conversations
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates