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406: Quality Management and Process Improvement
Program Overview
Effective businesses manage the quality of their outputs, products, services and processes as part of an integrated management approach. Through a commitment to quality management and continuous improvement, organisations can position themselves to respond quickly to the changing external environment and build internal practices that produce better customer service and systems. This program provides participants with tools to implement work practices which focus on continuous improvement and support quality management.
Designed for
People looking to improve the outputs and productivity within their work area, including, frontline managers, supervisors, managers, leading hands or people seeking to acquire the skills involved in these roles.
Content
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Quality management and continuous improvement¾definitions and relationship
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Principles of quality management and continuous improvement
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Approaches to quality management and continuous improvement
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Working with teams to meet quality benchmarks and standards
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Process thinking, creative thinking and decision making
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DMAIC model: Define, Measure, Analyse, Improve, Control.
Learning Outcomes
As a result of attending this program, participants should be able to:
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Contribute to quality planning
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Lead their team in applying quality management and process improvement approaches
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Implement policies and procedures which support quality management and continuous improvement
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Identify and apply continuous improvement systems and processes.
Nationally Recognised
Yes
Residential
No
Competency Standards
Miscellaneous Information
Note: Additional Assessment Fee applies. Please refer to
Assessment Fees page.
You may also be interested in the following programs:
Process Mapping for Improvement
Lean
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates