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207: Manage Customer Service
Program Overview
No company can survive today’s competitive environment without a full commitment to servicing customers. This program provides the essential, practical tools to define, plan, implement and monitor customer service strategies that complement the organisation’s business plan and will impact on its bottom line.
Designed for
People responsible for ensuring that customers, internal and external, receive consistent outstanding service, including all managers, team leaders or people seeking to acquire the skills involved in these roles.
Content
• Know your customers
• Identify and plan to meet customer needs and expectations
• Integration of customer service with the organisation’s strategic plans and operations
• Marketing service quality
• Customer service standards
• Reviewing and managing customer service.
Learning Outcomes
As a result of attending this program, participants should be able to:
• Plan to meet internal and external customer requirements
• Deliver quality products and services
• Monitor, review and adjust quality of customer service.
Nationally Recognised
Yes
Residential
No
Competency Standards
• BSBCUS501A Manage quality customer service.
Miscellaneous Information
This program can be linked to
Diploma of Management.Note: Additional Assessment Fee applies. Please refer to
Assessment Fees page.
You may also be interested in the following program:
Building Client RelationshipHow to Deliver Great Service
Duration
2 days
*AIM Open Learning Programs are GST free, however GST applies to the catering component and is included in the fee.
Fees
| Professional Member: | $795.00 |
| Affiliate Member: | $965.00 |
| Corporate Member: | $795.00 |
| Public: | $965.00 |
Dates